Find answers to common questions about Doctori's features, pricing, security, and more.
Doctori is an all-in-one clinic management and digital marketing platform designed specifically for doctors in Egypt and the Arab world. It combines patient management, appointment scheduling, electronic health records, and an AI clinical assistant powered by GPT-4o — along with professional digital marketing services including Google Ads, SEO, social media management, and reputation management.
Yes! Doctori is designed to fit all types of clinics and medical specialties. Whether you're a dentist, dermatologist, internist, orthopedic surgeon, or any other specialty — the platform adapts to your needs with customizable templates and flexible workflows. We serve solo practices, multi-doctor medical centers, and small hospitals.
Yes, Doctori works fully on mobile devices. The web interface is responsive and works on any browser, plus we have a dedicated mobile app for iOS and Android. You can manage your clinic, review appointments, and communicate with patients from anywhere.
Doctori fully supports Arabic and English. The interface is bilingual with complete RTL (right-to-left) support for Arabic. The AI assistant understands and speaks both Arabic and English. You can switch between languages at any time.
Absolutely! We offer a 14-day free trial with full access to all features. No credit card required when signing up. You can add patients, book appointments, try the AI assistant, and view reports — everything is available during the trial.
We offer three plans: Starter at $49/month (clinic management, 250 patients, 1 staff), Professional at $149/month (clinic + basic marketing, unlimited patients and staff), and Growth at $399/month (full clinic management + done-for-you digital marketing). All plans include the AI assistant and technical support.
Yes, you can upgrade or downgrade your plan at any time from your dashboard. When upgrading, you get new features immediately and the difference is prorated. When downgrading, the change takes effect at the start of your next billing cycle.
We accept all major credit and debit cards (Visa, Mastercard, American Express) via Stripe, a globally trusted and secure payment platform. Billing is monthly or annual (with a 20% discount for annual payment). All amounts are in US Dollars.
Yes! We offer a 14-day free trial for all plans. No credit card required — just create your account and start immediately. During the trial you get full access to all features without any restrictions.
After 14 days, you'll need to choose a subscription plan to continue. We won't delete your data — it stays safely stored for an additional 30 days. If you subscribe, you return to your same data and settings instantly. If you don't subscribe, you can export your data at any time during that period.
You can add patients in several ways: manually from the dashboard with a simple form, import an existing patient list via CSV/Excel file, patients self-register through the online patient portal, or patients are automatically added when booking via WhatsApp or your website.
Yes! We provide an online booking portal you can link to your website or social media pages. Patients see available times and book directly — with instant confirmation and automatic WhatsApp reminders. Patients can also book through the smart WhatsApp chatbot.
E-prescriptions let you write professional digital prescriptions with a comprehensive drug database, drug interaction warnings, dosage calculator based on patient weight and age, and ICD-10 coding for insurance compatibility. You can print the prescription or send it directly to the patient via WhatsApp or email.
Yes, Doctori supports managing multiple branches from one dashboard. You can create separate profiles for each branch with different addresses, working hours, and teams, with unified or separate reports per branch. This feature is available on Professional plans and above.
Doctori provides a flexible roles and permissions system. You can create roles like doctor, nurse, receptionist, and admin — and define what each role can view or edit. For example: receptionist sees schedules only, nurse sees vitals, doctor sees everything. You can invite team members via email.
The AI assistant is powered by GPT-4o from OpenAI and specifically designed for medical use. It can automatically write SOAP notes from your patient conversation, suggest differential diagnoses based on symptoms, assist in writing prescriptions with drug interaction checks, and generate case summaries. Every suggestion requires doctor approval before saving.
The AI assistant is a clinical decision support tool, not a replacement for the doctor. It provides diagnostic suggestions ranked by probability with ICD-10 codes, but the final decision always rests with the treating physician. The goal is to save your time and alert you to possibilities you might overlook — not to make decisions for you. We make this clear in every AI interaction.
SOAP notes are a standard medical format: Subjective (patient complaint), Objective (examination and findings), Assessment (evaluation and diagnosis), Plan (treatment plan). The AI listens to your patient conversation or reads your quick notes, then automatically generates structured SOAP notes. Review, edit, and save in seconds instead of spending 15-30 minutes writing manually.
No. Your patient data is never used to train AI models. We use the OpenAI API with a guarantee that submitted data is not used for training. All data is encrypted in transit and at rest, and is never shared with any third party. Your patients' privacy is our top priority.
Connecting WhatsApp is easy and quick. We use the official WhatsApp Business API from Meta. In your clinic settings, go to 'Communication Channels' and click 'Connect WhatsApp'. We'll guide you step by step to link your business phone number. After connecting, you can automatically send and receive messages, reminders, and appointment confirmations.
Yes! Doctori supports Instagram and Facebook Messenger integration via Meta API. All incoming messages from these platforms appear in a unified inbox within the Doctori dashboard. You can respond to patient inquiries and book appointments from one place without switching between apps.
The smart booking chatbot works on WhatsApp, Instagram, Messenger, and your website 24/7. When a patient messages your clinic, the bot welcomes them, asks about the desired specialty, shows available times, confirms the booking with a reminder, and collects basic patient information before the visit. You can customize the bot's responses and tone to match your clinic's identity.
Data security is our top priority. We use TLS 1.3 encryption for all data in transit and AES-256 encryption for stored data. Servers are in certified AWS data centers with daily backups. We implement role-based access control and comprehensive audit logs for every operation on the system.
All data is stored on certified and secured Amazon Web Services (AWS) servers. We maintain daily backups stored in different geographic locations to ensure service continuity. Data is always encrypted whether in transit or at rest, and no unauthorized person can access it.
Yes, Doctori is designed according to best practices for health data protection, compliant with US HIPAA standards and Middle East data protection requirements. This includes end-to-end encryption, audit logs, access controls, and data processing agreements. We also conduct regular security audits to ensure the highest levels of protection.